FAQs

Your trusted partner in health, wellness and rehabilitation. Our passionate team is dedicated to distributing innovative equipment and therapeutic solutions designed to support physical rehabilitation, fitness and active aging. Read more about Rehab Technology here

We are based in Australia and offer our products nationwide. You can browse our entire product range online at rehabtechnology.com.au. Our head office is located at 9 Palmer Street, Balmain NSW 2041 and can be visited by appointment only. We welcome visits by prior appointment though do not have a display showroom.

We ship many of our products to the Pacific region and internationally depending on your country and the brand. If you would like a shipping quote for your location outside of Australia, please fill in your details here and we will be in touch to discuss.

The best way to receive support for your product is to fill in your details on our product support page. Once we receive your details, we will be in touch within 24-48 hours to discuss your support request and track it through our system to resolution.

While we primarily operate online, we do offer consultations and product demonstrations upon request depending on the product. Please contact us for more details here.

We offer a variety of products, including mobility aids, rehabilitation equipment, clinical devices, wellness tools, cardio equipment, treadmills and Pilates equipment. Our products are designed to meet the needs of individuals recovering from injury, clinicians treating patients, and wellness centres.

We are an NDIS registered provider and have a great range of products available in our NDIS range available here.

Our website provides detailed descriptions, specifications, and usage guidelines for each product. We can also help you select and compare between products. We always suggest speaking to a healthcare professional to seek product recommendations that might be specific to your personalised needs.

Yes, all our products come with a manufacturer's warranty. Warranty periods vary by product and can be found online in the product specifications or by contacting our team here.

Delivery times vary based on your location and the availability of the product. Generally, once your product is in stock, you can expect your order to arrive within 5-10 business days after dispatch. We strive to process and dispatch orders as quickly as possible. If your product is produced to order, you will be notified of the expected dispatch time at the time of purchase.

We accept all major credit cards, including Visa and Mastercard, as well as PayPal. We also have a pay on invoice payment option during checkout.

Yes, you can modify or cancel your order as long as it hasn’t been shipped. Please contact us as soon as possible with your order number to request changes.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.

Yes, we offer discounts for bulk purchases. Please contact us directly here to discuss your needs and receive a custom quote.

Yes, we offer trade pricing to distributors of rehab, physio and medical products. Please fill in a few details here and we will be in touch with you regarding next steps.

The available shipping methods and costs will be shown at checkout based on your location. Bulky items do require a custom quote which you can request by filling in a quote request form here with your product/s and location.

We offer free standard shipping on certain products. Check our website for current promotions and shipping terms.

While we cannot guarantee specific delivery times, you can add special instructions at checkout, and we will do our best to accommodate your request.

Yes, we deliver to regional and remote areas within Australia. Please note that delivery times may be longer for these locations.

You can track your shipment using the tracking number provided in your dispatch confirmation email. Alternatively, you can contact us with your order number for an update.

We offer a 7-day return policy for damaged or faulty products. Please contact us for specific return instructions here.

Once we receive and inspect the returned item, your refund will be processed within 5-7 business days. You will receive an email confirmation once the refund has been issued.

If you receive a faulty or incorrect product, we will cover the return shipping.

You can request a quote by choosing the “Add to Quote” option on the product page, filling in your details, and submitting the form. We will send you a personalised quote as soon as possible. Or if you aren’t sure about the products you need, you can fill in a few quick details here, and the Rehab Technology team will be in touch to discuss your requirements.

Yes, you can add multiple products to your quote request. Simply follow the same process and submit the form with the products you are interested in. View quote page here.

While we don’t offer custom product modifications, we may be able to suggest alternative products that better meet your needs. Please contact us for more information by filling in your details here and the team will be in touch within 24-48 hours.

We do offer customisations on certain product lines, such as upholstery options, which are typically shown in the product descriptions. Additionally, for bulk purchases, some customisations may be available. If you have specific customisation needs, feel free to contact us for more information and to discuss the options available for your order.

Yes, all our products are covered by a manufacturer’s warranty. The duration and terms of the warranty vary depending on the product. Please refer to the product description for details.

If you need to make a warranty claim, please contact us with your order number and details about the issue using the product support form here. We will guide you through the warranty process.

Yes, we offer repair services for many of the products we sell. Please contact us with details of your issue here, and we will provide you with repair options and pricing.

If you believe your product is faulty, please contact us immediately with your order number and a description of the issue. We will assist you with troubleshooting or arranging a replacement if necessary. Contact us here.

Yes, we offer replacement parts for many of the products we carry. Contact us with your product details, and we’ll help you find the correct parts - simply fill in this form.